Terms of Sale

Non UK Sales.

We currently post ONLY to the UK.

We try to dispatch within 24 hours, other than for cheque clearance and at weekends or holidays. We will notify you of any delays. If you wish to cancel because of this you will get a full refund.

We dispatch items in plain packaging, which may be recycled. We may dispatch by other carriers than those stated.

Please try to pay within 72 hours. Let us know if you are having a problem. Our preferred method is paypal. (You could also get a sterling cheque/UK postal order to us 1st class, within 72 hours and we will let you know when cheques arrive, clear and your goods are dispatched) You have the right to cancel within 14 days of receipt. In Nottingham? You can pay cash on collection.

Item not Arrived?

If your order does not appear to have arrived, we would appreciate your help with the following:
Wait 7 days from the date of dispatch, then confirm non-delivery of your order by contacting us, giving name, address and item number.
We will arrange for a duplicate order/refund to be sent. We will submit a claim to Royal mail, who may contact you to investigate the non-receipt/damage of your order. Please cooperate with them as fully and promptly as you can.
Royal Mail processes the claim and, if approved, credits us.

Returns etc.

We want you to be happy with your purchase. If you have changed your mind or an item does not fit you please contact us within 14 days from receipt of order to arrange a return, please note that you are responsible for paying return postage if you change of mind or an item does not fit. Please note that you have a further 14 days to make the return.

We cannot accept return requests for creams, lotions, supplements etc that have been opened, due to hygiene reasons.

Should your goods be significantly not as described or faulty and requires returning, we will pay the return postage for you so that you are not out of pocket. Please contact us to discuss return postage method.

A full refund of monies paid will be given once we have received the goods back in saleable condition, unless you received them faulty or damaged.

For goods that are damaged on arrival please contact us to discuss refund/replacement. We would expect you to be able to provide evidence of damage.

Returned item must be in saleable condition unless received damaged/faulty. If your item develops a fault, you have 30 days from receipt to return at our expense  for your choice of a refund or replacement. After 30 days and up to six months we will attempt provide a replacement in the first instance. Thereafter if you feel your goods did not last a reasonable length of time we can negotiate a partial refund.

We would expect you to be able to provide evidence of faults or premature wear.

Disclaimer

Where we sell food supplements and creams/lotion/liniments etc, we are not attempting to diagnose any physical or mental condition, nor are we prescribing any particular product(s) as a treatment or a cure. Inclusion in a section of this store does not mean we are saying that the product will be effective in treating any particular condition. You should not use food supplements and creams/lotion/liniments etc to replace a healthy balanced diet and/or the advice and treatment from your doctor.